Helping a Housing Association through the Pandemic

“They have been incredibly easy to work with, responsive and flexible”

Operations Director

 

 

“When we first moved to remote working, we transferred our landlines to our mobiles, but customers were consistently telling us that they were having a hard time getting through. Frontline had been handling our out-of-hours emergency repairs service for years, so when we needed a solution to this problem, Frontline was a natural choice. The expansion of service took very little work to set up. They really listened to what we wanted and tailored their service to meet our needs. They have been incredibly easy to work with, responsive, and flexible. Frontline now answers all our calls and route them to the appropriate person and our customer’s experience has improved drastically as a result.”