At Frontline we have an amazing team of contact centre operatives who are highly trained in all aspects of customer care and customer satisfaction. Providing a consistent level of performance is a key component of our service to you, and it is important that your brand is enhanced by using our call centre service, and never put in jeopardy.
Whenever we take on a new client we ensure that our team of agents is trained in the specifics of your services and/or products, and that they understand the tone and brand integrity before answering any calls from your customers.
We implement a stringent training programme to ensure that all of your targets
and ideals are met on a consistent basis. Alongside that we can provide call
reporting and analysis to see the trends of your customer interactions and
where things could be improved in approach.
Call recording is also a fantastic tool for us to be able to go back to our call centre agents and provide them with precise examples of where things are going right, and which areas could be improved upon on each call with your customers. It is important to understand your customers first and to implement specific training programmes that improves the service we provide your customers on your behalf.
For more information about our services contact us today by calling 01489 866 630. Alternatively you can email info@wearefrontline.co.uk for more info and we will return to you at the most convenient time for you.