Every business requires IT support in the modern age. If you have access to an in-house IT support team, or you require additional support at times of stress, Frontline has a team of experts who can assist you. Our dedicated team of IT technicians are highly trained and can provide our customers with IT service desk support 24 hour per day, 7 days per week.
When working with a new customer we’ll conduct in-depth analysis of the current IT support system, establishing the answer times that are desired and the current first-time-fix rates and what is expected from us. We develop our IT support teams to offer high standards at all times, and we can guarantee that you’ll experience minimal disruption due to IT problems when working with our team.
This level of analysis and preparation ensures that if we are working as additional support to existing in-house IT support teams we can do so seamlessly, integrating in a way that improves standards across the board as no IT issue is left unsolved for long. Our team can efficiently triage each call to ensure rapid routing to the appropriate responder, helping to maximise the efficiencies of the customer service resources.
We can act as a crucial contact point for our clients, as access to the correct IT support and other accessible technicians and experts to fit the needs of the specific problems faced in each company and industry. Frontline can also provide IT support services in 85 languages, 24/7, improving efficiencies and standards across the board.
To find out more about our IT support services, contact Frontline by calling 01489 866 630 or emailing firstname.lastname@example.org.