If you can learn to communicate better with your customers and have a level of consistency throughout your team that demonstrates how you wish to be viewed as a brand, you can improve customer satisfaction levels and grow your profits as a result.
The first thing to improve is the all important first impression. It only takes a few seconds for a customer or potential customer to make a judgment on your brand based on an interaction with a sales or customer service agent. Ensure that your staff are fully prepared to be polite, friendly, and effective from the first second they are on a call.
One thing that drives customers nuts is having to wait on hold for ages. Ensure there are enough call operators available to meet demand (Frontline can help supplement your existing in-house team without compromising brand consistency or quality of customer service).
If your customer has called up to lodge a complaint or to issue a query make that a priority and look for an effective solution as soon as possible. Building and maintaining long-term relationships with customers is about ensuring they feel like they are being valued by your company and spoken to as an adult.
At Frontline we understand that there are many different pressures when taking on high volumes of customer service calls. Whether you require assistance in taking on greater numbers of inbound calls to help your customer service teams at times when they are stretched, want to look at a telephoning answering service to ensure you never miss potential leads, or require some assistance with improving your sales team and the quantity of outbound calls that can be made, Frontline can help.
For more information about our services contact us today by calling 01489 866 630. Alternatively you can email info@wearefrontline.co.uk for more info and we will return to you at the most convenient time for you.