Utilising Professional Out of Hours Support

At Frontline we understand the importance of providing specialist assistance to our customers. Many of our clients utilise our contact centre teams to allow them to have complete peace of mind during their official out of hours.

Our contact centre packages include a capacity to take on your out of hours provision, with 24/7 phone lines that are open 7-days-a-week. We will become a complete extension of your daytime operation, with your customers speaking to our team as if they were talking to you.

What we provide is a full and thorough service whereby all of our staff work to fully agreed scripts that are specific to your company brand and ideals. We speak to your customers on the telephone during your company out of hours, ensuring that you never miss a call. We can also correspond with your customers via email during out of hours, as well as managing any live chat applications you may have on your company website.

All of our staff are highly trained and will be given as much information as possible about your brand, your products and services, to the extent that your customers will never know the difference between our team and yours. You’ll never miss a potential big sale, or a meeting with an important supplier, and there will be a complete consistency of brand throughout the entire process.

If you would like to know more about the Frontline out of hours service, contact the team today on 01489 866 630 or info@wearefrontline.co.uk.