Overflow call handling has always been a central part of the Frontline service. Our highly skilled team offers call handling support to a wide range of businesses working within myriad industry. Communication is key within any business, for you and your staff, to dialogue and correspondence with suppliers, but most important communication with your customers.
Ensuring that your customers can get through to you, even if all of your call handlers are busy, helps your business to maintain consistent and high standards of customer support. At Frontline we have developed an intuitive support package that utilises modern technology to monitor your customer service support. When you experience sudden spikes in demand you might find that you just don’t have enough employees to handle all the calls effectively.
Why put your team under too much pressure? This could lead to ineffectiveness and poor performance from call to call. What we offer is to switch calls through to our team at times where you are fully exhausted. This reduces customer waiting times significantly, and all of our team are highly trained in your company and brand so the standard will never dip.
We also offer an out-of-hours call support for those companies that require call handling at all times of the day and night in order to maintain customer service standards.
If you would like to find out more about overflow call handling, and how it can help you maintain a productive level of customer service and growth for your company, contact Frontline today. You can reach us by emailing or by calling 01489 866630.