Integrated business solutions – One Voice

Successfully handling customer expectations

If you manage a modern, multichannel business, you will know that customers expect increasingly responsive service and sophisticated communications: whether that is by phone, email, SMS, live chat or Twitter or Facebook.

At Frontline, we have responded to this, and pride ourselves on offering a seamless customer service experience for you and your clients, delivering bespoke business telephone-answering services that are tailored to your organisation, as well as the efficient back office processes of administration, Customer Relationship Management (CRM) logging and reporting.

Our work ensures that your company’s reputation is enhanced by every call we receive.

  • Supplier management, including specialist phone answering and call escalation to your supplier network
  • Customer relationship management (CRM) logging and reporting to maintain accurate data
  • Standard and bespoke reporting according to your needs.

Frontline’s highly skilled call answering specialists, in-depth customer service experience and state of the art outsourced contact centre deliver a seamless and highly professional customer experience, giving you peace of mind and delivering high levels of customer satisfaction, day and night.

“Right from the start Frontline has provided our company with a professional, effective and responsive service ensuring that our needs are met at all times. In a busy organisation like ours we can’t afford any down time. So when a maintenance issue occurs it’s nice to know that Frontline is there 24 x 7 to respond efficiently and immediately.” An international courier and logistics company.

If you’re committed to superior customer service, Frontline can help.