Tip 3!
Get a Smile in your voice – a smile is contagious. You can really tell when someone is smiling ask they speak. This is something that gets lost in large and anonymous call centres or organisations and something we insist on at Frontline Telephone Answering service. How do you instigate the smile? Keep your team happy and motivated or just simply ask them to try, once they experience what a difference it makes it’ll make them smile! 🙂
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