Hi it’s Sean from Frontline Telephone Answering Service. I’ll be talking today about why using our answering service will keep your customers happy and increase your sales.
With media such as sales literature, web sites or advertising on T.V & Radio businesses are encouraging sales around the clock. Which is good in one sense, but what happens when your customer calls to buy your product or use your services and your closed? Simple answer is they’ll try a different company and you’ll lose that sale.
One solution could be to have an answering machine and ask callers to leave a message and you’ll get back to them in the morning. However as stated in a previous blog people do not like to leave messages!
The logical solution is to have staff work 24 7 to meet customers demand. However this will be very costly and if demand varies during periods of the night or weekend it may not be worth the sales you make to have a member of staff work.
Therefore there is only one real solution. That is to use an answering service. An answering service will be a cheaper and more reliable answer to meet you customer’s needs during periods of the day where it is not cost effective to hire a member of staff to answer the phones.
At Frontline Telephone Answering services we provide valuable services such as acting as a live receptionist available to answer questions make appointments or take orders.
Some people may still see answering services as a relay messaging service. But at Frontline Telephone Answering Service with our advanced technology and highly trained staff we can answer each call as if we are that company.
You may even need our answering services during office hours when call volumes are high and you can’t afford to lose the calls coming in. In some cases a business may want us to take their calls 24 7 as we can cope with the high and low volumes of calls.
Using an answering service, like us at Frontline Telephone Answering Service. You will experience increased sales where you’re available to answer your customer’s calls and you will have a happier customer base as they won’t have problems trying to get in contact with your business.
Sean From Frontline Telephone Answering Service
